Healthcare Advisory Collaborative, Founding Collaborator
Douglasmonroe@gmail.com
Comparative Literature/ Hamilton College
MD/Royal College of Surgeons in Ireland, MBA/Rice
Consulting normally happens at the client site - usually a hospital, or during the pandemic a school. Clients can be anywhere in the country, and many weeks I spend at least a couple of days on site, which means I often fly.
Consultants are expected to help others solve problems and change, so critical thinking, writing, speaking, managing relationships, and persuasion – thanks Mrs. Eisenberg! – are all important skills. I work with medical and administrative leadership to redefine their relationships, and to improve the processes that impact patient safety, clinical quality and outcomes. Often my work is the bridge between hospital board and business leadership (like the CEO and COO), and the medical and other clinical staff – we call that “board to bedside”.
A typical day might include flying to the client site, conducting interviews with doctors or executive leaders, facilitating a tense meeting, presenting a PowerPoint, and meeting with my team for dinner to discuss progress. When I am not on the road I am usually participating in client or consultant meetings via phone, working on a presentation, or reading to make sure I am up to date with the latest information.